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iPhone App Problems

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When I go to log into the iPhone app, it says "A servor error or communication error has occured. Please check your internet connection and try again." It is working on the computer and I have tried restarting my phone, and redownloading the app but it doesn't seem to work for me. I really would like to use the app. Please help!

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Dale Beermann (Champion) February 11, 2011 15:41

Hi Irene, sorry about that. Things should be up and running again. We're doing a little server maintenance, which is supposed to provide better stability in the long run, but it looks like we missed something. We're working on things right now to make sure it doesn't happen again.

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Hi Irene, sorry about that. Things should be up and running again. We're doing a little server maintenance, which is supposed to provide better stability in the long run, but it looks like we missed something. We're working on things right now to make sure it doesn't happen again.

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Matthew Valente February 11, 2011 15:42

I am trying to use the ipod touch app and it is telling me that " A server error or communications error has occurred. Please check your internet connection and try again." The internet connection is fine because i can access the normal study blue site from it. PLeaseeee help

This reply was created from a merged topic originally titled
IPOD TOUCH ERROR-will no connect.

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- Dale Beermann (Champion) February 11, 2011 15:43
  
  Hi Matt, I merged your comment into this one as they're both the same problem. Sorry for the inconvenience. Things are working again, please let us know if you have any other problems.
  
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I am trying to use the ipod touch app and it is telling me that " A server error or communications error has occurred. Please check your internet connection and try again." The internet connection is fine because i can access the normal study blue site from it. PLeaseeee help This reply was created from a merged topic originally titled <a href="/studyblue/topics/ipod_touch_error_will_no_connect/changes" target="_blank">IPOD TOUCH ERROR-will no connect</a>.

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Maya Dib March 16, 2011 20:46

I have the same problem. Is the app broken again?

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- Linda March 17, 2011 01:10
  
  Maya,
  I don't think the app is down currently. Were you getting the same error message about the connection?
  Linda
  
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I have the same problem. Is the app broken again?

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Maya Dib March 17, 2011 01:27

yes!

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yes!

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Nitish Mehta March 22, 2011 17:21

Have tried to redownload the app, restart the phone. and have tried from multiple different routers/internet connections. Same error as the other two people.

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- Dale Beermann (Champion) March 22, 2011 18:49
  
  Hi Nitish, I'm trying to look into the problem but I haven't been able to replicate it yet. Are you able to log in at all? When do you get the error message?
  
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Have tried to redownload the app, restart the phone. and have tried from multiple different routers/internet connections. Same error as the other two people.

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Nitish Mehta March 22, 2011 22:07

After I type in my username and hit the login button, the error arises. This problem is occurring on my ipod touch. My friend has an iPhone, and he is able to login no problem.

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- Dale Beermann (Champion) March 23, 2011 20:44
  
  Hi Nitesh, We're still trying to replicate this here in house. Are you still having the issue?
  
  We haven't been able to do it with any of our iPhones and we just tried tracked down the older iPod we have here, which has a 3 series OS on it (I think it was 3.13). Could you let us know which OS version you have on your iPod? I know it's a pain, but maybe upgrading the OS would help.
  
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After I type in my username and hit the login button, the error arises. This problem is occurring on my ipod touch. My friend has an iPhone, and he is able to login no problem.

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Nitish Mehta March 23, 2011 21:12

Actually the iPod touch is OS 4.2. Perhaps it is a problem with the iPod itself (does not seem to be defective in any other way.) I will try to find a friend's ipod touch and see if it works properly. If it does not, I will consider rebooting the OS.

Thanks!

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Actually the iPod touch is OS 4.2. Perhaps it is a problem with the iPod itself (does not seem to be defective in any other way.) I will try to find a friend's ipod touch and see if it works properly. If it does not, I will consider rebooting the OS. Thanks!

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Nitish Mehta March 23, 2011 21:15

it is 4.2.1 (8C148) specifically.

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- Dale Beermann (Champion) March 23, 2011 21:20
  
  Thanks for the update.I have 4.1 on my iPhone, and we have 4.3 on an iPad in the office. It seems unlikely that that specific version would have an issue, but considering this is working on the devices we have in house and on your friends, I'm having a hard time coming to another conclusion. We'll continue to try to look into it, but let us know if you do update the OS or anything. Sorry for the troubles.
  
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it is 4.2.1 (8C148) specifically.

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Maya Dib April 07, 2011 19:47

So I got it to work by changing the date and time of the ipod touch to correct timing. That was the issue and many other applications started to work. For some reasons the date on my ipod touch was April 7 2010 instead of 2011. It might be everyone else's problem too. Thank you.

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- Linda April 07, 2011 19:58
  
  Maya,
  Thank you so much for posting this! It may have been that this was the issue with some of our other users as well. I am glad you tracked this down.
  Linda
  
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So I got it to work by changing the date and time of the ipod touch to correct timing. That was the issue and many other applications started to work. For some reasons the date on my ipod touch was April 7 2010 instead of 2011. It might be everyone else's problem too. Thank you.

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Nitish Mehta April 09, 2011 19:58

You wont believe it but I had the exact same issue. Thanks so much Maya you must be really smart!

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You wont believe it but I had the exact same issue. Thanks so much Maya you must be really smart!

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Tuo Li May 25, 2011 16:40

I recently upgraded my iPhone 3GS from iOS 4.2 to iOS 4.3. Now the images of all my flashcards show blank black rectangles that take up the whole screen. Upon zooming, however, the images show correctly. But I don't want to have to zoom all the time to see the images.

This reply was created from a merged topic originally titled
images of flash cards show blank in iOS 4.3 on iPhone 3GS.

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I recently upgraded my iPhone 3GS from iOS 4.2 to iOS 4.3. Now the images of all my flashcards show blank black rectangles that take up the whole screen. Upon zooming, however, the images show correctly. But I don't want to have to zoom all the time to see the images. This reply was created from a merged topic originally titled <a href="/studyblue/topics/images_of_flash_cards_show_blank_in_ios_4_3_on_iphone_3gs" target="_blank">images of flash cards show blank in iOS 4.3 on iPhone 3GS</a>.

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Kevin Constantine May 25, 2011 16:41

On the iPod/iPhone app for StudyBlue, powerpoint documents do not show up at all except for images attached to the slides.

This reply was created from a merged topic originally titled
Powerpoint Images Not Shown on iPod/iPhone app.

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On the iPod/iPhone app for StudyBlue, powerpoint documents do not show up at all except for images attached to the slides. This reply was created from a merged topic originally titled <a href="/studyblue/topics/powerpoint_images_not_shown_on_ipod_iphone_app" target="_blank">Powerpoint Images Not Shown on iPod/iPhone app</a>.

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Linda May 25, 2011 16:42

This reply was created from a merged topic originally titled
Why isn’t my audio/video working when I study offline with the iPhone app?.

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This reply was created from a merged topic originally titled <a href="/studyblue/topics/why_isn_t_my_audio_video_working_when_i_study_offline_with_the_iphone_app" target="_blank">Why isn’t my audio/video working when I study offline with the iPhone app?</a>.

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Natasha Mehta May 25, 2011 16:42

with the studyblue app for iphone/itouch, it cuts off the note card and i cannot view all the material on the card.

This reply was created from a merged topic originally titled
can't view entire note card on studyblue app for iphone/itouch.

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with the studyblue app for iphone/itouch, it cuts off the note card and i cannot view all the material on the card. This reply was created from a merged topic originally titled <a href="/studyblue/topics/cant_view_entire_note_card_on_studyblue_app_for_iphone_itouch" target="_blank">can't view entire note card on studyblue app for iphone/itouch</a>.

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Margit Lanze May 25, 2011 16:43

This reply was created from a merged topic originally titled
The audio is an unrecognized file on the iPhone. Any plans on accommodating that?.

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This reply was created from a merged topic originally titled <a href="/studyblue/topics/the_audio_is_an_unrecognized_file_on_the_iphone_any_plans_on_accommodating_that" target="_blank">The audio is an unrecognized file on the iPhone. Any plans on accommodating that?</a>.

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amanda rowlee May 25, 2011 16:45

The app sucks. Somehow it's corrupt because it will shut down after going to 3/4 of my flashcards

This reply was created from a merged topic originally titled
broken app.

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- Matt Thomas May 29, 2011 00:12
  
  Same Problem.
  
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- amanda rowlee May 30, 2011 04:54
  
  Have you been able to do anything to fix it?
  
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- Matt Thomas May 30, 2011 22:11
  
  Try these things: Delete and reinstall your studyblue app (sometimes this helps me fix other app problems).
  Try to refrain from going over the text limit on your terms and definitions (I suspect this may have something to do with it, although I am skeptical.)
  I only had this problem (thusfar) with one set, which has a lot of pictures and mostly likely had a lot of text limits exceeded.
  
  When i contacted studyblue about the problem, I was asked whether I had a lot of pictures in my deck; so i suspect that pictures may pose some type of problem, although I have no confirmation.
  Hope this helps!
  
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- Linda May 31, 2011 15:36
  
  Matt,
  Thanks so much for helping other users! Can you also send me the URL of the deck that has been giving you problems so we can test it out?
  We appreciate the feedback.
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The app sucks. Somehow it's corrupt because it will shut down after going to 3/4 of my flashcards This reply was created from a merged topic originally titled <a href="/studyblue/topics/broken_app-dkkm" target="_blank">broken app</a>.

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Kevin Pace June 25, 2011 16:06

Hi,
My app keeps crashing. Now to the point that it won't even load up. I have hard reset my phone and made sure i have the most current version of studyblue.

My deck has 81 cards all with images

This reply was created from a merged topic originally titled
Iphone app keeps crashing.

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Hi, My app keeps crashing. Now to the point that it won't even load up. I have hard reset my phone and made sure i have the most current version of studyblue. My deck has 81 cards all with images This reply was created from a merged topic originally titled <a href="/studyblue/topics/iphone_app_keeps_crashing-1mgluc" target="_blank">Iphone app keeps crashing</a>.

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Rhonda Williamson June 25, 2011 16:07

Hey Study Blue, I am having trouble getting my iphone app to work. Is something going on. This is a real bad time for it to act up I need it, exam time!!

This reply was created from a merged topic originally titled
iphone app trouble, what's up???.

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Hey Study Blue, I am having trouble getting my iphone app to work. Is something going on. This is a real bad time for it to act up I need it, exam time!! This reply was created from a merged topic originally titled <a href="/studyblue/topics/iphone_app_trouble_whats_up" target="_blank">iphone app trouble, what's up???</a>.

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Kevin Pace July 20, 2011 20:23

I have a huge test on Monday. Spent hours making this deck and now the app won't boot up at all. I feel like I wasted so much valuable time. I need to be able to study these on the go. Pretty frustrated at the moment.

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I spent hours creating a deck and the app wont boot up anymore.

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- Andrew Geisthardt (Official Rep) July 20, 2011 20:31
  
  Hi Kevin,
  
  Apologies for the trouble, what happens exactly when you attempt to boot up the app?
  
  Thanks,
  
  Andrew
  
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I have a huge test on Monday. Spent hours making this deck and now the app won't boot up at all. I feel like I wasted so much valuable time. I need to be able to study these on the go. Pretty frustrated at the moment. This reply was created from a merged topic originally titled <a href="/studyblue/topics/i_spent_hours_creating_a_deck_and_the_app_wont_boot_up_anymore" target="_blank">I spent hours creating a deck and the app wont boot up anymore</a>.

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Matt Thomas July 20, 2011 20:25

Firstly, I have the most up to date iPod software installed on my device.
When doing a flashcard session, studyblue is consistently crashing random times during the session.
Also, many times when i click to zoom in to a picture at any point during the flashcard session, the thumbs up and thumbs down buttons cease to work, thus disabling me from being able to grade myself.
Because of these problems, it has become difficult to finish my sessions, and thus find out what I've been missing and getting right.
(I have faith in you to have this fixed, as the app/ service is looking very well developed thus far)

My Thanks,
Matt

This reply was created from a merged topic originally titled
Studyblue Crashing/Glitching Problem on Ipod Touch 4g during Flashcard Study.

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Firstly, I have the most up to date iPod software installed on my device. When doing a flashcard session, studyblue is consistently crashing random times during the session. Also, many times when i click to zoom in to a picture at any point during the flashcard session, the thumbs up and thumbs down buttons cease to work, thus disabling me from being able to grade myself. Because of these problems, it has become difficult to finish my sessions, and thus find out what I've been missing and getting right. (I have faith in you to have this fixed, as the app/ service is looking very well developed thus far) My Thanks, Matt This reply was created from a merged topic originally titled <a href="/studyblue/topics/studyblue_crashing_glitching_problem_on_ipod_touch_4g_during_flashcard_study" target="_blank">Studyblue Crashing/Glitching Problem on Ipod Touch 4g during Flashcard Study</a>.

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Christopher Lee September 05, 2011 00:40

Audio doesn't seem to work on my iPhone (v4.3.5). Says "Content is unavailable or unsupported (Code102)" Should audio work on my phone? Any ideas?

Also, would love to be able to save audio for both sides of the flash card.

Love the app so far. I feel it's 95% of everything I ever wanted in a flashcard app which is really good stat cuz I'm really picky. hehe.

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Audio doesn't seem to work on my iPhone (v4.3.5). Says "Content is unavailable or unsupported (Code102)" Should audio work on my phone? Any ideas? Also, would love to be able to save audio for both sides of the flash card. Love the app so far. I feel it's 95% of everything I ever wanted in a flashcard app which is really good stat cuz I'm really picky. hehe.

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Leo Russo December 11, 2011 07:20

I am having the same issue right now with the error retrieving data from our servers. check your internet connection...how is this fixed as i need to study the information for a test tomorrow..

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- Andrew Geisthardt (Official Rep) December 11, 2011 07:24
  
  Hi Leo,
  
  Apologies for the inconvenience, we're working on this problem right now, but please check our update thread at the link below and in the case of mobile, I would try loading up your deck as a Review Sheet, this should work for you while we address the trouble with loading decks.
  
  http://help.studyblue.com/studyblue/t...
  
  Thanks,
  
  Andrew
  
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- Leo Russo December 11, 2011 07:25
  
  alright thank you.
  
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I am having the same issue right now with the error retrieving data from our servers. check your internet connection...how is this fixed as i need to study the information for a test tomorrow..

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