How do I cancel my subscription or request a refund

How to cancel on the web

If you subscribed through the website, you can cancel from your account profile.  If you wish to have us cancel your account for you, you can reach out via our live chat, or email us at help@studyblue.com. Note that a subscription purchased through the StudyBlue website will renew automatically unless you cancel it.

To cancel your subscription from your profile:

  • Login to StudyBlue.com and click on your Account page at https://www.studyblue.com/#account/profile (Click on your profile icon at the top-right and then select Account from the drop down)
  • Scroll down to "Account Information"
  • Click on "Cancel."
  • When you finish the process, you will be sent a confirmation email and the "Cancel" button will change to "Cancelled." If you do not see this change and this email, it means you have not successfully cancelled  your subscription. See below.

You can always contact help@studyblue.com if you need help finding or canceling your subscription.

Refunds

Our Terms of Service indicate that all sales are final. However, we understand that things happen, and we're here to help.  

if you wish to request a refund, please feel free to contact us and we will see if we can make an exception. Just write us at help@studyblue.com or through the widget on our site. 

App Store (Apple)

If you purchased a recurring subscription in our iOS app from the App Store, Apple is responsible for all billing and cancellations. You can find information on how to cancel an App Store subscription here: https://support.apple.com/en-us/HT202039

For more information on how App Store subscriptions work for StudyBlue, please visit https://help.studyblue.com/hc/en-us/articles/115005258527

 

Play Store (Android)

If you purchased a recurring subscription in our Android app from the Play Store/Google Play, you can cancel it by following these instructions: https://support.google.com/googleplay/answer/7018481

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