My subscription isn't working! (Pro account showing as Free)

Web

If you've paid for a Pro subscription but aren't able to access Pro features, you should first check the top-left corner of StudyBlue. If it says "StudyBlue" and has an "Upgrade" button, then you are logged in under the wrong email address. Try both your personal and school-issued email addresses. Don't forget that many university email addresses have multiple formats, such as "student@mail.school.edu," "student@school.edu," "student@mascot.school.edu," and so on. 

If the top-left corner says "StudyBlue Pro," then you are most likely trying to view a Study Guide that you don't have access to. For more information on Study Guides, see:

 https://help.studyblue.com/hc/en-us/articles/222849688-What-is-a-Study-Guide-

Mobile

If you purchased a StudyBlue Pro subscription through a mobile store (Google's Play Store or Apple's App Store) and are not seeing your Pro benefits, please reach out to help@studyblue.com, including your login email and email receipt so we can look into it for you.

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