If you've paid for a Pro subscription but aren't able to access Pro features, you should first check the top-left corner of StudyBlue. If it says "StudyBlue" and has an "Upgrade" button, then you are logged in under the wrong email address. Try both your personal and school-issued email addresses. Don't forget that many university email addresses have multiple formats, such as "firstname.lastname@example.org," "email@example.com," "firstname.lastname@example.org," and so on.
If the top-left corner says "StudyBlue Pro," then you are most likely trying to view a Study Guide that you don't have access to. For more information on Study Guides, see:
If you purchased a StudyBlue Pro subscription through a mobile store (Google's Play Store or Apple's App Store) and are not seeing your Pro benefits, please reach out to email@example.com, including your login email and email receipt so we can look into it for you.
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